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Ever since we relaunched the website side of our business in late 2009 / early 2010, we have received a great volume of very positive feedback from customers.
It is clear to me that the Moores Jewellers team is managing to achieve a very high level of customer service, and in many cases exceeding customer expectations considerably.
Below are just a few of the customer reviews that we have kept,
Simon Moore
_________________________________________________________________________________________
Dear Sirs;
Many thanks for the very prompt service regarding my order from yesterday.
The watch arrived with me this morning and must say I was very happy with the service, the item itself and also the price! Very many thanks.
Eric W, 10 September 2011
Hi Chris
Watch arrived back safely. Thanks for sorting it out for me
Best wishes
Michael H, 27 August 2011
Thank you very much for your excellent service. The watch arrived this morning. Thanks again.
Sam S., 26 August 2011
for your information I found Moores Quality of Service, Customer advice, Reliability and Value all six star or to translate Excellent.
John Davenport, 13 August 2011
hi all,just a review of a recent purchase,absolute brilliant service,friendly,corteous and very helpful.the price ot item i purchased was very competitive and delivery was fast secure and ahead of expected date.i will be purchasing again and would recommend anyone who reads this to use moores-A1service-well done
Craig L., 16 July 2011
Many thanks, Great watch, great service! wOULD DEFININTELY RECOMMEND YOU GUYS
Mike C., 14 July 2011
Very many thanks – watch delivered 24 hours after order placed – excellent service
Best regards Linda J, 8 July 2011
Hi Chris, Just to confirm that I have received the watch and refund for postage on the return item. I am very happy with the watch and thank you sorting things out so quickly and professionally.
Regards, Dave, 20 June 2011
many thanks, watch received on Friday lunchtime as you stated, great service to Scotland
Iain, 27 May 2011
Hello to you, my order arrived this morning.
THANKYOU!!! for the superb service, i am really impressed.
This ladies watch is a present, for the 2nd of June, you have done me proud on the service in getting this watch to me so quickly..
regards from John F, 27 May 2011
Excellent service. This company furnished exactly what they promised: next day delivery and pre-delivery information. Thoroughly recommended.
Ivan & Auriel, 27 May 2011
When my 6 year-old Seiko started losing time at night I looked at the cost of repair and it would be about £100, so I thought that perhaps it would be best to replace it seeing that it had been very reliable and had had a very tough life. So I looked at some websites for the cost of a replacement and came across MOORES. Not only did they list the same type as my old one (which was what I wanted) they had it in stock; it was a very good price and would be dispatched free the next working day. Wonderful! So I ordered one - True to their word the watch arrived by special delivery the following morning - what more could I ask. Thank you very much MOORES - Good website, plenty of choice, and the right item, enough detail and easy to look at, easy ordering and very fast delivery, and all that from a REAL jeweller not a multi store. I love my new watch - the fifth Seiko in about thirty years (I am rather demanding of a watch and lead them a tough life) and I would definitely recommend MOORES and would use them again.
Thanks again
Kind regards Michael, 26 May 2011.
I have just received a Tissot Visodate for my husband. He has many watches and was a little nervous because this is a 'cheaper' watch, but irrespective of the brand, the service was equal with any high end AD I have ever dealt with. I forgot to add a voucher code at the time of order, contacted you the following day and the discount was applied within the hour. Give yourselves a pat on the back. Talking about back - I will be!
Susan B, 24 May 2011
HELLO CHRIS, I HAVE RECIVED THE WATCH.( ORDER NO. 00004232) IT WAS A PLEASURE DOING BUSSINESS WITH YOU. THANK YOU AGAIN.
JUAN V., 18 May 2011
Thankyou, pen recieved today. Excellent service and excellent price.
Elaine H, 7 May 2011
Just wanted to let you know how pleased I am with the way this order was processed. I've never had such speedy delivery: ordered on Friday after hours, got notified on Saturday that my watch was shipped, and reveived it on Tuesday in the Netherlands - despite the Easter holidays! Absolutely great service.
The watch is great, I couldn't be happier with it. Price was the lowest I could find on the net. I will definately check out your website should my watch addiction kick in again.
Thanks again for great service,
Wendy W, 28 Apr 2011
the watch arrived today fantastic service very pleased with the watch , thank you very much
regards Robert Ernst, 20 Apr 2011
Fantastic service, the pen arrived this morning.
Thank you so much.
Ian, 14 Apr 2011
Hi Chris,
the watches have already arrived. Thanks for everything. When you have some business cards please send me to recommend your company to some friends.
Regards, Joaquim, 6 Apr 2011
I have received my order in good quality and time. Thank you so much!
Dr L.S., 24 Mar 2011
Thankyou for bringing that to my attention. There has been a problem with my bank account in that my card has been used without my knowledge which had you not informed me I would not yet know about. I hope to get it sorted and a new card issued in a few days when I will complete the order.
With thanks
Jo x, 21 Mar 2011
Also I would like to take this opportunity to thank you for your help with my order and with the adjustments of the watch it has indeed been my pleasure in doing business with you. Also I have been very glad that I found this watch on your website because it had been taking me well over a week to find the MTG-1100-1AJF been a coincidence that I found it on google search from your website. I will indeed not hesitate to recommend your website to all of my families and friends as your replies are prompt which is good and your hospitality is absolutely great keep up the good workJJJJJJ
Kind and best regards,
IVAN FROM GIBRALTAR, 9 Mar 2011
Thanks very much. Top class customer service. I will fully recommend and use again in the future
Mike G, 1 Mar 2011
I received my Citizen Eco-Drive (very pleased!) this morning after placing an order yesterday afternoon. Very impressed with your service and the cost of the watch was the cheapest anywhere! I shall be using you in the future and will be recommending you to family & friends. Many thanks and keep up the good work, Ryan, 8 Feb 2011
Hello, My order MJ-00003445 was successfully delivered. Thank you! Best regards,
Andrej M, 8 Feb 2011
Good morning
My watch arrived almost the next day! Very, very impressed!
I love it and want to say a very BIG thank you to you all.
Thanks. Michael A, 8 Feb 2011
Good morning
My watch arrived almost the next day! Very, very impressed!
I love it and want to say a very BIG thank you to you all.
Thanks.
Shirley, 7 Feb 2011
Dear Chris,
I would like to take this opportunity to thank you for your help with my order and with the adjustments of the watch it has indeed been my pleasure in doing business with you. Also I have been very glad that I found this watch on your website because it had been taking me well over a week to find the MTG-1100-1AJF been a coincidence that I found it on google search from your website. I will indeed not hesitate to recommend your website to all of my families and friends as your replies are prompt which is good and your hospitality is absolutely great keep up the good work
Please get back to me soon
Kind and best regards,
IVAN FROM GIBRALTAR, 3 Mar 2011
N.B:-if you come over to Gibraltar sometime I will surely invite yourself to have a drink or something just let me know when you do it will be my pleasure.
Good day
Please remember I have requested for delivery AFTER 20 MARCH. Thank you so much.
Greetings
DR LIZBE S., South Africa, 3 Mar 2011
Thanks very much. Top class customer service. I will fully recommend and use again in the future
Mike G., 1 Mar 2011
Hello, My order MJ-00003445 was successfully delivered. Thank you! Best regards,
Andrej M., 12 Feb 2011
I received my Citizen Eco-Drive (very pleased!) this morning after placing an order yesterday afternoon. Very impressed with your service and the cost of the watch was the cheapest anywhere! I shall be using you in the future and will be recommending you to family & friends. Many thanks and keep up the good work,
Ryan H., 8 Feb 2011
Good morning
My watch arrived almost the next day! Very, very impressed!
I love it and want to say a very BIG thank you to you all.
Thanks.
Shirley A., 8 Feb 2011
Good Morning
Just a quick e mail to confirm that the safe delivery of the Citizen Skyhawk referred to in the despatch note below.
Thank you for a very prompt service.
Robin L., 5 Feb 2011
I would like to thank Moores Jewellers re: prompt delivery of order no 416150141402822. I was amazed at speedy delivery and very happy with the watch,
Vijya D., 5 Feb 2011
Dear Sir/Madam,
Just a quick 'thank you' for the order, which was promptly dispatched and received on time. The watch is great, as was the price and the service.
Yours sincerely, Tom L., 3 Feb 2011
Chris.
My wifes watch and original clasp received this am. the 28th.
Many thanks for your exceptional service throughout the course of my dealings with your Firm.
Courtenay B., 23 Jan 2011
What tremendous service! Ordered a Sekonda Seksy watch late Thursday night and it arrived Saturday morning. Thank you very much - great watch too.
Sheila D., 23 Jan 2011
Many thanks,received on 19Th,very good service.
John P., 20 Jan 2011
Hi,
Received the watch today and its great thanks,
Russell W., 18 Jan 2011
Just to say thanks to the chap who went to the bother of putting some out of
stock casios on esp so i could order one on wed night -
not only was it cheaper when i went to order it was delivered next again day -
Fantastic service -many thanks
Kind Regards
Adrian R., 7 Jan 2011
Just had to convey my thanks for my order which arrived early this morning in
perfect condition. Fantastic watch, brilliant service, I will definitely use you
again many thanks.
Happy New Year
Regards Colin B., 31 Dec 2010
Hi Chris,
I just wanted to shoot you a quick email to say Thank You!
The parcel arrived this morning and I managed to hide it away without being seen.
The service you have provided has been absolutely fabulous, I’ll be happily ordering again from yourselves and will also put a review on your Facebook to reflect how great you have been.
Once again, thank you
Kindest Regards
Tony F., 30 Dec 2010
For the attention of Chris Strange
We received the replacement watch yesterday and my daughter is thrilled.
Thanks very much for all of your efforts and do have a very happy Christmas.
Regards,
Ray H., 23 Dec 2010
Hi I would just like to thank all the staff of Moores Jewellers, I ordered my watch on Saturday 18th Dec and it arrived this morning 22nd Dec at 0800hrs despite the weather. Well done will definitely recommend you to my friends Steve D
Steve D., 22 Dec 2010
MJ - 00002856'' arrived safely. Excellent customer service, price and delivery. I will certainly have no hesitation in placing an order with you in the future.
David B., 19 Dec 2010
Bought yhe Citizen Skyhawk a-t off you. Must say over the moon with my purchase and the level of service I received from you. I would recommend to anyone to use you, and would have no hesitation doing so myself in the future. A very happy customer.
Graham M., 15 Dec 2010
I picked up the parcel at the Main sorting office this evening.
Thank you for your prompt service, it is much appreciated and has made ordering from you an absolute delight.
Thanks for everything
Karen C., 14 Dec 2010
HI,
Received today, thanks for a speedy service.
Regards
Al D., 14 Dec 2010
Cheers, received ok, excellent service btw,
Regards,
Brian S., 8 Dec 2010
received casio watch as stated in your email .very pleased thank you.wishing you and your staff
a merry xmas
john a., 7 Dec 2010
Hello,
This is to confirm that I have received the watch and it looks great.
Thanks you very much for the excellent service provided.
Kind regards
Luisa G., 6 Dec 2010
Dear Sir,
I received my Tissot Visodate less than 24 hours after ordering it on your website.
I am very pleased with the quality of the watch and it is remarkable value for money.
Thank you for your excellent service.
Best regards,
Paul W., 6 Dec 2010
Thanks for the personal effort and feedback Chris - the package has arrived today - was great experiece doing business with yourselves , good price , value and service -will definately reccomend to my friends
Kind Regards
Francois M., South Africa, 4 Dec 2010
Hi
I just wanted to confirm that the item arrived safely yesterday and to thank you for such prompt service.
regards.
Alan L., 1 Dec 2010
I just received the watch I ordered (Order # MJ 00002211) with you. My wife is satisfied with the selection. Thank you for the fast and efficient way of handling my order. Thank you.
- CV Angadi, New York, USA. Nov 30, 2010
Order received okay and I am very pleased with the watch and your customer service.
Thank you.
Terry S., 29 Nov 2010
Hi there!
I just want to say that I´m very pleased with my shopping from You. Your website was very convenient to use and You have very low prices compared to other sellers.
The delivery was fast and I had the goods in 5 days and that´s in spite of the fact that I live in the northern parts of Sweden.
Best regards
Ronny Liljeholm, 27 Nov 2010
Thank you watch received today
. Excellent service
Denise T., 27 Nov 2010
Hi Simon,
Watch delivered the next day as promised. Excellent service, thanks very much.
Kind regards
Peter B., 26 Nov 2010
Many thanks for your prompt, helpful service and great pricing. I will certainly recommend Moores Jewellers to my friends. The watch looks and feels great.
Regards
David L., 22 Nov 2010
I would like to congraduate you on the service provided and the speed of delivery. I live in the Highlands, watch was delivered within 24hrs of ordering, a first for me. Keep up the good work with very good prices compared to some other stores.
Regards Bob C., 18 Nov 2010
Thank you for such prompt delivery and getting the order exactly right!
I had put strange instructions about swapping the colour of the refill and supplying an extra one and it was all done!
Thank again
Susan C., 18 Nov 2010
Just a 'thank you' note since the watch was delivered this Monday morning.
I was amazed to see it was working, had the correct time and date!!
Thank you for the service.
Roger C, Terry D., 18 Oct 2010
Thank you so much for the brilliant service – ordered Friday and delivered free Saturday morning – perfect!. I’m delighted with the watch – my only problem is my wife has now hidden it away till Christmas! This will be one Christmas I can’t wait for! Many thanks again. Oh and best price on the web too – fantastic.
Regards, Terry D., 9 Oct 2010
Thank you for the excellent service. I ordered my Tissot watch at 2030 hours on Monday
and it was delivered at 1130 on Wednesday. Super watch, Super price, many thanks.
Frank M., 23 Sept 2010
thank you for such good sevice I have now recieved the watch it had been delivered to a neighbour I am very pleased with it thanks again.
Alan C., 22 Sept 2010
Confirmation that this order has been paid for and received - thank you for all your help and the efficient manner with which this was dealt with
it was very much appreciated – sincerely
-Patricia S., 17 Sept 2010
Dear Sirs, I congratulate you for the excellent prrice and next day delivery of this order, being my first purchasae with you I am most impressed with your whole system from me putting the model number on the web to all you speedy handling. I thank you all and will most certainly try you for any future needs. Best wishes.
Colin J B., 2 Sept 2010
Many thanks for despatching the wristwatch which arrived this morning. Your helpful, prompt and efficient service was much appreciated.
Regards
Ruth Fenton, 1 Sept 2010
I would just like to say thank you for my new watch that arrived today. A big thanks to your staff that provided a 1st class and speedy service, Thank you Moores.:-)
Guy M., 25 Aug 2010
Hello,
I just wanted to thank you for prompt delivery of my watch order.
I'm very impressed with the whole 'Moores Jewellers' service, and very pleased that the watch arrived with the time/date etc already correctly set - saved me a headache trying to figure it out!
Thanks very much, I will definately use you again & will certainly recommend your website to others.
Geni. 23 Aug 2010
Hi,
Just to confirm that my watch arrived "safe & sound" on Saturday morning. Thank you for processing my order so swiftly....it's much appreciated.
Best regards
Denise, 2 Aug 2010
Hi,
just a note to say, really pleased with service and watch.
A great watch, good price and fast delivery.
Thank you,
Neal R., 31 July 2010
Hello,
Many thanks for the watch I received today, this one has a very clear face which I can see without any trouble. also for your very fast delivery service, Thanks again.
Valerie R., 29 July 2010
Hi Chris.
The watch arrived this morning, very pleased with my purchase and service, and again thanks for your call on Saturday.
Regards Barry
Barry xxxxx, 10 May 2010
My Dreyfuss watch has just arrived, as promised. I just wanted to say how much I appreciate the very efficient service provided, including being kept up-to-date via e-mails (very reassuring). Also thank you very much for all your help when I telephoned last week.
Best wishes
Linda xxxxxxx
Linda xxxxxx, 10 May 2010
Just wanted to send a quick email to say thank you, the watch is beautiful and arrived as promised and in good order. Will certainly recommend your service to others.
Many thanks again
Jenni xxxxx
Jenni xxxxx, 23 April 2010
Thank you for the speedy delivery of a handsome looking watch. After being severely duped and let down by another online retailer i was relieved to find yourselves providing a highly professional and efficient service. once again many thanks and i will tell anyone who will listen about your website and store.
Paul xxxxxx, 26 March 2010
Odered Seiko SNP051P1 late on Tuesday. Oder processed yesterday and arrived by 09:10 this morning. Thank you for excellent service as promised. Watch is fab and great price too. Will recommend
Lee Cullen, 18 February 2010
Hello to all the Moores team. The Seiko watch arrived. It is just beautiful.
Also your service is amazing...so professional...so quick. We will refer your house to all our friends. Sincerely. Reginald Gray and Ileana Buca.
Reginald Gray, 17 February 2010
Dear Chris,
I would like to take this opportunity to thank you for your help with my order and with the adjustments of the watch it has indeed been my pleasure in doing business with you. Also I have been very glad that I found this watch on your website because it had been taking me well over a week to find the MTG-1100-1AJF been a coincidence that I found it on google search from your website. I will indeed not hesitate to recommend your website to all of my families and friends as your replies are prompt which is good and your hospitality is absolutely great keep up the good work
Please get back to me soon
Kind and best regards,
IVAN FROM GIBRALTAR, 3 Mar 2011
N.B:-if you come over to Gibraltar sometime I will surely invite yourself to have a drink or something just let me know when you do it will be my pleasure.